We want you to feel confident shopping with Total Flow Activewear. Please read our returns and exchange conditions carefully before purchasing.
FULL-PRICE ITEMS – CHANGE OF MIND
Full-price items may be returned for an exchange or refund within 30 days of delivery, provided that:
- the item is unworn, unused and unwashed;
- all original tags are attached;
- any hygiene protection remains intact;
- the item is returned in its original condition;
- proof of purchase is provided.
Items showing signs of wear, washing, perfume, body odour, makeup, deodorant, stains, pet hair, damage or removed tags will not be accepted.
EXCHANGES
Change-of-mind exchanges are subject to stock availability.
One change-of-mind exchange per item is permitted.
Customers are responsible for the cost of returning the original item and shipping the replacement item, unless the return relates to a faulty, damaged or incorrectly supplied product.
SALE, CLEARANCE & PROMOTIONAL ITEMS
Items purchased on sale, clearance, markdown or as part of a promotional offer are final sale for change-of-mind purposes.
This means these items cannot be returned or exchanged simply because you:
- changed your mind;
- selected the wrong size;
- no longer want the item; or
- would prefer another colour or style.
This does not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you believe you have received a faulty, damaged or incorrect item, please contact us with:
- your order number;
- the name of the item; and
- clear photographs showing the issue.
Your claim will be assessed in accordance with the Australian Consumer Law.
Where applicable, Total Flow Activewear will provide the remedy required under Australian Consumer Law.
The 30-day change-of-mind period does not limit your rights under the Australian Consumer Law. Consumer guarantee rights may apply for a reasonable period depending on the nature of the product and the issue.
If an item is confirmed to have a problem, Total Flow Activewear will reimburse any reasonable return postage costs where required under the Australian Consumer Law.
RETURN SHIPPING
For approved change-of-mind returns and exchanges, customers are responsible for return shipping costs.
We recommend using a tracked postal service, as Total Flow Activewear cannot be responsible for parcels lost in transit.
HOW TO REQUEST A RETURN OR EXCHANGE
Please contact us before sending any item back.
Once your return or exchange has been approved, we will provide you with the appropriate return instructions and return address.
Please do not send items back without prior approval.