Last updated: 1 September 2026
Total Flow Activewear respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, make a purchase, contact us or otherwise interact with Total Flow Activewear.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect information including:
- your name;
- email address;
- telephone number;
- billing and delivery address;
- order and purchase history;
- information you provide when contacting us regarding an order, return or enquiry;
- marketing preferences;
- website activity and browsing information;
- device, browser and IP address information; and
- other information you voluntarily provide to us.
When you make a payment, payment information is processed securely by our payment service providers. Total Flow Activewear does not intentionally store complete credit or debit card numbers on its own systems.
HOW WE COLLECT INFORMATION
We may collect personal information when you:
- place an order through our website;
- create or use an account;
- subscribe to marketing communications;
- contact us by email, website form or social media;
- request a return or exchange;
- participate in a promotion; or
- browse or interact with our website.
Certain information may also be collected automatically through cookies and similar technologies.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
- process, fulfil and deliver your orders;
- process payments and refunds;
- communicate with you about your order;
- manage returns and exchanges;
- respond to enquiries and provide customer service;
- prevent fraud and maintain the security of our website;
- improve our website, products and customer experience;
- understand how customers interact with our website;
- maintain business and transaction records;
- comply with legal and regulatory requirements; and
- send marketing communications where you have consented or where otherwise permitted by law.
MARKETING COMMUNICATIONS
If you subscribe to our marketing communications, we may send you information about products, promotions, offers and Total Flow Activewear news.
You can unsubscribe at any time by using the unsubscribe link provided in our marketing emails or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending transactional messages relating to an order you have placed.
SHOPIFY AND SERVICE PROVIDERS
Our online store is powered by Shopify.
To operate our business and provide our services, personal information may be processed by Shopify and other trusted third-party service providers, which may include:
- payment processors;
- shipping and fulfilment providers;
- website hosting and ecommerce providers;
- analytics providers;
- marketing and advertising platforms;
- email and communications providers; and
- technology and security providers.
We only disclose information where reasonably necessary for these providers to perform services on our behalf or where disclosure is otherwise required or permitted by law.
Some service providers may process or store information outside Australia. The locations may vary depending on the providers and services used by Total Flow Activewear.
PAYMENT INFORMATION
Payments made through our website are processed through secure third-party payment providers.
We do not intentionally collect or retain complete payment card details on Total Flow Activewear's own systems.
Your payment provider may collect and process information in accordance with its own privacy policy and terms.
COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to:
- operate essential website functions;
- remember your preferences;
- maintain your shopping cart;
- understand website usage and performance;
- improve the customer experience; and
- support advertising or marketing activities where enabled.
You can manage cookies through your browser settings and, where available, through the privacy controls provided on our website.
Disabling certain cookies may affect how some parts of the website function.
SOCIAL MEDIA AND ADVERTISING
If you interact with Total Flow Activewear through social media or advertising platforms, those platforms may collect information about your interactions in accordance with their own privacy policies.
Where advertising or analytics services are enabled on our website, information about website activity may be shared with those service providers to measure performance and improve advertising.
HOW WE PROTECT YOUR INFORMATION
We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and taxation records, resolving disputes and complying with legal obligations.
Information that is no longer required may be deleted, destroyed or de-identified where appropriate.
ACCESSING OR CORRECTING YOUR INFORMATION
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing a request.
Please contact:
PRIVACY QUESTIONS OR COMPLAINTS
If you have a question or concern about how Total Flow Activewear has handled your personal information, please contact us:
Email: totalflowactivewear@gmail.com
We will review your enquiry or complaint and aim to respond within a reasonable period.
Depending on the circumstances and applicable privacy law, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy concern.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
Total Flow Activewear is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, legal requirements or services.
The latest version will be published on this page with the updated revision date.
CONTACT US
For privacy enquiries, access or correction requests, please contact:
Total Flow Activewear
Email: totalflowactivewear@gmail.com
Australia